FAQs and Returns
WHERE ARE YOUR GOWNS MADE?
Our gowns are cut, constructed, and sewn in New York City
HOW LONG DOES A DRESS TAKE TO MAKE?
A bridal dress will be delivered within 8 weeks.
WHAT SIZE AM I IN YOUR DRESSES?
We use the US standard sizing system and all gowns can be ordered in sizes 2 to 12. All of our gowns are made-to-order, which means we do not begin constructing your dress until after you order it. If you are unsure of your size please send us your measurements and we will happily help you find which category best fits you. (We highly recommend you take your measurements before ordering.) If you need a size larger than 12, we may be able to accommodate you. Email us!
As we want you to feel as confident and comfortable as possible when ordering, we can send you a measurement sheet showing you what measurements we need and how to take them. Using your measurements we determine the best size for you. Email us at firstname.lastname@example.org for any questions or concerns.
DO YOU TAKE CARE OF ALTERATIONS?
Unfortunately, we do not take care of alterations in house. We will make sure to get you the right size in your dress, but understand there may need to still be some alterations for that perfect fit. Therefore, for that perfect we fit we recommend looking towards your local bridal seamstress or tailor to accommodate any minor alterations necessary. If you live in the New York City area, we can also recommend a tailor that is familiar to our silhouettes.
I AM HAVING TROUBLE IMAGINING THE FABRICATION OF THE DRESS. CAN I ORDER SWATCHES?
If you are interested in seeing swatches from your favorite gown(s) email us at email@example.com your mailing address and which gown(s) you're interested in. We will send the swatches out to you asap!
DO YOU MAKE ANY REFUNDS OR EXCHANGES?
Items are returnable within 14 days from delivery. In the event a product is returned, item must be returned in good condition and unworn, with original packaging. Please contact firstname.lastname@example.org to request a return. There will be a 15% restocking fee.
HOW DO I MAKE AN APPOINTMENT TO SCHEDULE A FITTING?
Please email us at email@example.com and let us know what type of visit you are looking for, as well as the date you are wanting and we will get back to you right away.
WHAT IF I NEED TO CANCEL/RESCHEDULE MY FITTING?
We ask that you give us a courtesy 24-hour notice upon canceling your fitting.
FULL TERMS AND CONDITIONS
All of the designs, images, content and styling containing within this site are covered by strict copyright and held under trademark. Any unauthorized reproduction of images or designs, or breach of copyright, in whole or in part, will be referred to our legal advisors for immediate action. By accepting this notice you are accepting and are bound to comply to with the terms of this legal notice. If images are desired for print editorial or web media please contact firstname.lastname@example.org
SHIPPING & DELIVERIES
We will do everything in our best effort to ship your online order out within three working days of completion. Our standard shipping is Fed Ex domestic ground, and Fed Ex express shipping 2 day air domestic per your request). The shipping charges have been rated through Fed Ex and will be included in the final payment. Any other special shipping needs can to be discussed and charges will apply accordingly. Fed Ex orders will arrive 6-10 days after they are shipped, though actual number of days may vary based on origin, destination, and customs delays. We do ship our pieces to our international clientele. International delivery times may vary for different countries. Shipping to destinations outside United States is processed through an international customs port into the country of shipment. Clearance of the item will be processed and may have import duties or custom taxes applied. Payment of these duties and taxes are necessary to proceed with importation. These taxes or importation duties are the responsibility of the buyer and will need to be paid in order to release your shipment. Duties and taxes vary for different countries. Please contact your local tax department for confirmation of tax levies.
L Wells Bridal does not accept responsibility for missing parcels once the piece has been shipped out.
We use the US standard sizing system and all gowns can be ordered in sizes 2 to 12. All of our gowns are made-to-order, which means we do not begin constructing your dress until after you order it. If you are unsure of your size please send us your measurements and we will happily help you find which category best fits you. (We highly recommend you take your measurements before ordering.) You can email us at email@example.com for any questions or concerns.
COLOR OPTIONS AND SWATCHES
There are no other color options for bridal gowns unless specified. Custom colors can be done for some dresses but an additional charge may be added to the price of the dress. If you are interested in seeing swatches from your favorite gown(s) email us at firstname.lastname@example.org with your mailing address and which gown(s) you're interested in. We will send the swatches out to you asap!
We will order the dress as close to your current size as possible, either based on the sample that you try on in our space or using your body measurements. Most dresses will require alterations to give it a perfect fit for the big day. Please be reminded that it is fairly standard in the wedding dress world to have your gown altered after purchasing, for that perfect fit. Unfortunately, we do not offer this service in-house, but highly recommend that you take your dress to a seamstress who specializes in bridal if you wish to have it altered.
MAKING AN APPOINTMENT/SCHEDULE A FITTING
Unfortunately, our space is not open to the public. However, we would love to schedule an appointment with you to visit our space and/or schedule a fitting with us. We are available to schedule an appointment with you anytime from Tuesday-Saturday from 11-5. Please email us at email@example.com
Our private bridal fittings last approximately one hour and during that time we will help you find your perfect silhouette. This gives you enough time to try on anything from the collection. If you already have the shoes and/or undergarments that you intend to wear on the big day then please bring them.
For your bridal fitting, we ask that only 3 people be present, so please bring along family and/or friends to help you with the big decision. We want this fitting/appointment to be special so we will ask you what music you will like to hear and if you prefer champagne or wine at your fitting.
We are here to help you and want share in your special day so please feel free to email us at firstname.lastname@example.org if you have any other questions.